For a full list of policies, please refer to the Parent/Student Handbook or your Studio Policy Agreement distributed to our families each dance year.

 

The Fountains Office Hours

Monday – Thursday:   10 am – 2 pm and 4 pm – 7 pm

Friday:   4 pm – 7 pm

Saturday:  9 am – 12 Noon

 

Wesley Chapel Office Hours

Monday – Thursday:  4 pm – 7 pm

 

Office hours are subject to change.  If we are on another line or with a client, your call will be forwarded to voice mail.  Please leave a message, so we can return your call. You may also feel free to email us at office@stepsnmotion.com. 

 

Billing Address (both locations)

P. O. Box 78836, Charlotte, NC 28271 or 8183 Ardrey Kell Road, Charlotte, NC 28277

 

Payment Methods

We accept checks, cash, Visa, or Mastercard at both locations.  Visa and Mastercard payments are also accepted by phone during office hours. You may also choose to pay via Paypal by following these instructions. 

 

Missed Classes/Absences

If a student misses a class, it may be made up in a class of a similar level within one month of the date missed.  Make up classes are discontinued after instructors begin teaching dance revue routines.  If a student has more than 4 absences after a teacher begins teaching the revue routine, the student must schedule private lessons to learn choreography and pay the instructor a private lesson fee.  If a student fails to attend private lessons, they will not be allowed to participate in our annual revue and will forfeit all related fees.  Absences do not change the monthly tuition amount.

 

Discontinued (Dropped) Classes

Students who drop after class begins must provide written notice two weeks prior to dropping class.   Tuition charges are based on the date of written notice, not the last class attended.    Younger beginner students who decide to drop a class may have unused tuition credited to their account for future classes at Steps.  Credits may not be transferred from one student to another. 

 

Arrival and Departure

Students should arrive no earlier than 10 minutes before their scheduled class time and be picked up no later than 5 minutes after the class ends unless prior arrangements have been made with the office.  Students are not allowed to wait outside for parents and should be cautioned against doing so.

 

Inclement Weather

 When the weather is bad, please call the office or check the website after 9 am (for morning classes) or 2 pm (for afternoon classes) to hear a message regarding class status.  In general, we close when the public schools close, but since we have students in several school districts, it is best to call for verification.  Classes cancelled due to inclement weather are not rescheduled.

 

Costumes

Costume deposits are due in October and students are measured in early November. Costumes must be ordered early in order to be received, cataloged, and distributed prior to our revue in each June. Students who choose not to participate in our revue must let the office know in writing by December 1st.

 

Costume/Revue Fees

Costume fees and revue fees are non-refundable.